So I’ve been using this language-learning website, LiveMocha. It’s a pretty cool set-up: you take online courses in your target language, then do review to make sure you remember what you’ve learned. Finally (and in my opinion, this is the best part) you either compose a paragraph using your new vocabulary, or read aloud a paragraph to practice pronunciation. If you’re reading aloud, you record it through special software on the site. After this step, native speakers of that language either read what you’ve written or listen to your recording, and give you helpful tips on what you’re doing right and wrong, and how to improve. It’s an awesome idea. And the best part of all? It’s all free!
However, every silver lining has a cloud, apparently. I joined LiveMocha about three weeks ago, and started with great verve and zeal on “German 201.” I completed my first lesson, and recorded (on my trusty MacBook) a paragraph about the production of wine. Some native German speakers told me my accent was great, and I was very happy. All well and good. But then, suddenly, last weekend I tried to move up to the next level, and was completely unable to record. At first I thought it must be my computer’s fault, but nothing had changed since the last time I recorded with success. Also, the part that reported an error was the website’s own software, which would state “Connecting… Connect Failed!” repeatedly. Also, remember, I used this exact method of recording with no problems, only a few weeks ago.
Enter that wonderful invention, the “report bug” feature. …NOT. I “reported bug” obediently, explaining my problem in detail, and got an obviously computer-generated response, giving me a few possible sources of the problem (all related to MY computer alone, of course, not a possible problem in the relationship between my computer and their site!). I went methodically through the list and tried every one. No deal. Now here’s the kicker: at the end of that computer-generated response, they said, and I quote: “If you have followed all these steps and the audio is still not working, please contact us again.” So I did. What response did I get? The EXACT SAME automated email. No help there!
Clearly the problem is NOT mine, since nothing has changed since it worked fine on this very computer. I feel like the site is totally brushing me off here. I’m getting no support, and am completely unable to move forward in my language lessons until I regain the ability to record. Anyone have any suggestions of other language-learning communities with structured online courses?